Refunds & Cancellation

Effective July 16, 2026

Cancelling

You can cancel your Sync subscription at any time, yourself — no email required. In the app, open your account and choose Manage subscription; that takes you to the Stripe billing portal, where cancelling is one click.

Cancellation takes effect at the end of the period you've paid for. You keep Sync until then, and you simply aren't charged again. On the yearly plan that means you get the full year you paid for; nothing is cut short.

What happens to your practice

Nothing. Your practice history lives on your device and stays there — cancelling only stops the backing up and syncing. If you ever resubscribe, signing in restores Sync with no second charge for the same period.

Refunds

Because a cancelled subscription runs to the end of its paid period, refunds aren't automatic — there's no unused time to give back. If something went wrong — you were charged twice, or charged when you didn't mean to subscribe — email [email protected] and we'll look at it case by case. We're a small operation and we'd rather be fair than rigid.

Contact

[email protected] — Oxware, LLC, 1801 NE 123rd St, Suite 307, North Miami, FL 33181, USA.